1. Warranty Coverage

All laptops purchased from Hikomi.xyz come with a manufacturer’s warranty. The warranty period varies based on the brand and model, but generally, the coverage includes:

  • Parts Replacement: If any part of the laptop is defective due to manufacturing faults, it will be repaired or replaced by the manufacturer at no additional cost.
  • Labor Costs: If a laptop needs repair due to a manufacturing defect, labor costs will be covered within the warranty period.
  • Technical Support: Customers can contact our support team for troubleshooting and assistance during the warranty period.

2. Warranty Period

  • Lenovo Laptops: Typically come with a 1-year limited warranty, which can be extended depending on the model and purchase option.
  • HP Laptops: HP laptops generally come with a 1-year limited warranty, but extended warranties are available.
  • ASUS Laptops: ASUS laptops generally come with a 1-year warranty, with options for extension available.

Please check the specific warranty details for your laptop model on the manufacturer’s website or the warranty card included with your product.

3. What is Not Covered by Warranty?

Our warranty does not cover the following:

  • Physical damage: Any damage caused by accidental drops, liquid spills, or misuse.
  • Unauthorized repairs or modifications: Any laptop that has been altered or repaired by unauthorized service providers may void the warranty.
  • Normal wear and tear: Items like the battery, keyboard, and screen that degrade due to normal use over time.
  • Software issues: Problems arising from software installation, malware, or misuse of third-party software.
  • Consumables: Including accessories like chargers, batteries, and external parts, unless specified otherwise in the warranty terms.

4. How to File a Warranty Claim

To file a warranty claim, follow these steps:

  1. Contact Hikomi.xyz Support: Reach out to us at admin@hikomi.xyz with your order number and a description of the issue you’re facing. Our support team will guide you through the process.
  2. Provide Proof of Purchase: You will need to provide a copy of the receipt or order confirmation to verify your purchase.
  3. Diagnosis: Depending on the issue, our support team may ask for additional details, including photos or a description of the problem.
  4. Warranty Repair or Replacement: Once we’ve verified your warranty claim, we’ll initiate the repair or replacement process according to the manufacturer’s policy.

5. Manufacturer’s Warranty and Customer Support

In many cases, the warranty process will be handled directly by the manufacturer. However, we are here to assist you in contacting the manufacturer or providing any necessary documentation to speed up the process.

6. Extended Warranty Options

For added protection, we also offer extended warranty options at checkout for all laptops. These extended warranties provide extra peace of mind by covering repairs and support for a longer period.

7. Refunds and Returns

In addition to the warranty coverage, we offer a 30-day return policy for unused laptops. If your product is defective upon arrival or you are not satisfied with your purchase, you may return the laptop within 30 days for a full refund or exchange. Please refer to our Return and Refund Policy for more details.

8. Contact Us

If you have any questions about your warranty or need assistance with a claim, feel free to get in touch with us: